Frequently Asked Questions

Residents sign up via the Resident Onboarding portal, select their state, city, and society, enter their Tower and Flat number, and upload an ownership or tenancy document (such as an electricity bill, sale deed, or rent agreement). The assigned Society Admin reviews and verifies the application, instantly granting portal access.

No, absolutely not. Mygate enforces strict multi-tenant boundary isolation. Community marketplace posts, flat numbers, and resident contact information are completely hidden from the public and can only be accessed after an approved resident verification inside that specific society.

If your Society Admin requires clearer documentation, they will return the application with specific correction notes. You can view the feedback on your Verification Status page, re-upload the updated document, and resubmit in one click without starting over.

Zero commission. Mygate Marketplace is 100% peer-to-peer and free for all verified residents. You keep 100% of the sale price. There are no middleman charges, listing fees, or convenience deductions.

Because both the buyer and seller reside in the same residential complex, handover is instant and safe. Residents coordinate via WhatsApp or direct phone call, inspect the item in person at the tower lobby or clubhouse, and complete the exchange without packaging or courier delays.

Yes! Our platform supports 4 distinct listing types: Items For Sale, Home Kitchen & Fresh Bakes, Neighbour Services (tutoring, yoga, repairs), and Wanted / Looking For posts.

When a guest, delivery executive, or cab arrives, security guards enter the visitor details on the guard app. The resident instantly receives an in-app notification and call to Approve or Deny the entry. Only approved visitors are allowed through the boom barrier.

Yes. Residents can generate a single-use digital invite pass or register daily domestic staff (maids, drivers, cooks) with dedicated biometric or passcode passes for smooth, queue-free gate check-in.

All resident data is encrypted at rest and in transit using industry-standard AES-256 protocols. Mygate complies with ISO 27001 and GDPR data privacy frameworks. We never sell or share resident phone numbers or emails with third-party advertisers.

Depending on your society's governance settings configured by your management committee, listings are either auto-approved for verified residents or moderated by the Society Admin to ensure compliance with community guidelines.